WASHINGTON DC (WSAU) – AT&T has announced that a software update error triggered the major outage that prevented tens of thousands of AT&T customers from receiving service on Thursday.
AT&T said that the widespread service outage, which affected over 70,000 customers in the US and parts of Canada, to a coding issue rather than a hack, according to the New York Post.
“Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used while we were expanding our network,” the carrier stated late Thursday.
The Post further noted that both T-Mobile and Verizon reported over 800 outages as well. However, both carriers stated that their networks were working and that consumers attempting to reach AT&T subscribers were the likely source of the problems.
AT&T said in a statement on its website that they’re “taking steps to ensure our customers do not experience this again in the future.”
At one point, AT&T-owned and supported carries such as Cricket Wireless experienced more than 9,000 disruptions, and minor disruptions were also reported by Straight Talk Wireless, Consumer Cellular, and Boost Mobile users.
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