The Kwik Trip location on Rhinelander's east side. Image courtesy: Ben Meyer/WXPR Radio in Rhinelander
WAUSAU, WI (WSAU) – Kwik Trip confirmed on Thursday night that the company was indeed the victim of a cyber attack that caused their rewards system and app to go down.
In a statement, Kwik Trip acknowledged the issues caused by the attack, saying, “Although a thorough forensic investigation is still ongoing and further information may be uncovered, the current findings indicate that Kwik Trip experienced a cybersecurity incident that caused disruption to systems located on the company’s internal network on Monday, October 9, 2023. The incident was detected within hours and mitigation efforts began immediately with the assistance of external cybersecurity experts.”
“The investigation into the nature and scope of this is ongoing and in its early stages. Done correctly and thoroughly, these investigations take time to complete. To date, there is no indication that the guest’s payment card information was involved,” the statement continued.
Earlier this week, Kwik Trip staff told Bleeping Computer and reported online that various company IT systems were down over the weekend, and others stated that they have been unable to receive new orders, take payments through the Kwik Reward system, or use the company’s support systems.
The outage has been going on for more than a week. However, Kwik Trip stated that they anticipate all locations will be successfully processing loyalty transactions within the next few days.
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